MX记录引发的风波

这两天和美国的客服来来回回发了多封邮件,充分感到美国企业办事效率之高。当然,我们本土企业的服务态度也在迎头赶上,这点很令人欣慰。

这件事情,可真的是说来话长:

很早以前,我就使用了Google的企业套件,即包含了文档、日历、电子邮件等一系列的免费服务(我使用的是标准版),也就是说,我可以拥有[email protected]的邮箱账户——这对于姓名非常大众化而又很期待拥有一个好邮箱ID的我来说,的确是特大喜讯。

但是,由于近些日子Google因众所周知的原因,时而出现间歇性访问故障,这就使得我感到有些不太方便。况且,我的Google账号向来是主要用于GTalk用的,上面有许多好友,让他们更换我的联系方式也显得不很妥当。经过多天斟酌,我决定放弃古鸽,使用QQ自定义邮箱域名功能。QQ邮箱是国内最优秀的邮箱服务,而且总是能有新功能推出,经常给人耳目一新的感觉。我承认QQ.com的邮箱后缀,的确会令一些朋友感到“不成熟”,但我从来就是以功能和适用为最高标准,痛恨一切的形式主义。

其实,原本轻松的事情,过程却充满了疑惑。我按照操作流程,删除了Google企业套件中的账户记录,删除了Godaddy面板中的MX记录,并建立新的MX记录指向腾讯的服务器。没成想,三天过去了,竟然QQ邮箱依然提示“MX设置不正确”。

在我确定所有操作准确无误的前提下,给Google的美国客服论坛上留言,咨询情况:

MX record of Google cannot be deleted even after the user dropping apps?

My domain is 10kn.com ,and  I once was a user of Google Apps. Absolutely, it’s a wonderful program. But ,when i’m leaving to another service, the google MX record cannot be deleted.
use the command “nslookup -qt=mx 10kn.com”, I can see the record of “20 alt1.aspmx.l.google.com”. Even the reseting the MX to default in Godaddy domain control pannel is useless.
I wonder if it’s a bug or par of service of google apps? I need your help, thanks a lot.
Looking forward to your reply.

MarkSun

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过了几个小时,貌似是版主的一位名叫 LMckin51朋友回复了我:

MarkSun,

 I just did a Dns lookup on your domain and i do not see any Google Apps mx records  once you delete your Google apps records it takes 48 hrs for it update the changed on the internet  so if you check your domain mx records right after you made the change then you would still see the Google apps mx records on the hookup because it haven`t had enough time to update

通过他的口气,我猜测他是Google的工作人员,确定了我的账户信息的确已经被自己删除,除此之外,没啥有价值的信息。
*********************************************

我只好Thank you all  the same了……

Thank you so much, LMckin51.
48 hours have already passed, but i am still waiting and waiting.

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不过,看出来他是真心要帮我解决问题,相当的够意思,提示我应该去向域名提供商询问

MarkSun,

 You will need to sign into your 10kn.com and then remove the Google mx records and if you still having trouble contact your domain support ask them to delete it.
only you or your domain/or webhost support can remove the mx records.  also check on your domain host see if they have a way to reset everything back to the default mx records  the default mx records are the mx records that was on there when you purchase the domain.

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OK,同样主题的邮件,我发给了Godaddy的客服:

Dear sir or madam,
 
 I did follow you instructions for managing and resetting my mx record. But the problem still remains. The screenshot of my MX setting is enclosed in this email, I have been deleted all of them. While, the record forward to Google is still can be seen by using the command of “nslookup -qt=mx 10kn.com”.

Thanks a lot, and looking forward your replay. 
 
MarkSun

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Godaddy虽然回复得更快,但基本上没有解决我的任何问题,不会是以为我是新手,啥也不会吧?

Dear Mark Sun,

Thank you for contacting Online Support. 

You may edit your MX records through the Domain Manager.  You may either change them manually, or reset them to the default settings, which point to our email servers.

You can easily manage your DNS using the Domain Manager.

To Manage Your DNS
Log in to your Account Manager.
In the My Products section, click Domain Manager.
Click the domain name for which you want to access the Total DNS Control.
In the Total DNS section, click Total DNS Control.
Depending on the current mode, you can click one of the following:
Wizard Mode
Uses a wizard to guide you through the process of modifying records.
Advanced Mode
Allows you to directly edit fields on the page.
NOTE: Only one mode displays at a time, depending on which mode you are currently using.
Under Manage Subdomains, you can create and manage subdomains that are forwarded to another URL in your account. Under Total DNS Control, you can modify the zone file (A, CNAME, and MX records) for your domain.
You can restore the default settings and start over. Restoring changes your zone record to our default settings and deletes additional zone records.
NOTE: You cannot reset A (Host) records.
To Restore Your Default Zone Records
Log in to your Account Manager.
In the My Products section, click Domain Manager.
Click the domain you want to modify.
In the Total DNS section, click Total DNS Control.
Click Reset to Default Settings for the record you want to reset.
Please let us know if we can assist you in any other way.

Sincerely,
Matt P.
Online Support Team

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我当然要回复,重申我的问题所在啦:

Dear sir or madam,

I did follow you instructions for managing and resetting my mx record. But  the problem still remains. The screenshot of my MX setting is enclosed in his email, I have been deleted all of them. While, the record forward to google is still can be seen by using the command of “nslookup -qt=mx 10kn.com”.

Thanks a lot, and looking forward your replay.

MarkSun

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这一回,Godaddy终于意识到问题的根源所在了,

Dear Mark Sun,

Thank you for your reply. Unfortunately there was an issue with your domain’s DNS. This has been corrected today, but please allow 24-48 hours for this update to completely propagate. I apologize for any inconvenience this may cause. 
Please let us know if we can assist you in any other way.

Sincerely,

Stan P.
Online Support Team

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原来困扰我多天的解析问题,原来是Godaddy域名DNS发生了错误而导致的!害得我费了这么大的周折,绕了那么大的一个圈。还好,无论是Google还是Godaddy,都在最短的时间给出尽可能令用户满意的答复。这点令我对这两家服务增强了信任。

很不幸,由于某些原因(我也不清楚究竟是哪些原因),我的域名邮箱还没有生效,正在等待中。期间我也联系了腾讯的客服,通过对比,我发现了下述现象,并给出几点建议。

  1. 无论是Google还是Godaddy,还有QQ,都将客服过程结合了邮箱服务。不同的是,Godaddy可以主要靠邮箱进行与客服之间的交流。这便于保护隐私,比直接张贴到论坛或者客服系统的页面中要便捷一些;
  2. QQ客服提问之后,如果要“加急”的话,要选择城市。我就不明白了,同样是咨询/求助信函,为什么要区别加急和普通问题?为什么要选择城市,我选哈尔滨,难道就会比选北京的回复速度慢么?腾讯向来喜欢制造等级差异,这是最为令我反感的地方;
  3. 从回复速度来看,Google的最自由,Godady最迅速——他们会先发来一封信,说一个小时内受理提问,24小时之内做出回答,我的问题都是在4个小时之内回答的。而QQ客服,答复时间大约为三个小时。要知道,Godaddy的客户群可是遍布世界,难道QQ的工作量远远大于Godady,导致其客服回复速度有慢之而无不及?
  4. QQ客服进行回答问题的时候,有时候需要账户密码,我觉得这样做非常不安全;
  5. 只要用户认为问题还没有解决,可以用Google支持论坛,也可以随时给Godaddy的客服邮箱回复邮件。但QQ客服就硬起得多了,客服认为搞定的问题,我压根就没找到提问的链接。也就是说,即使这个问题我还没有咨询完成,也得关闭当前帖子,另开一篇问答了。
  6. 最后要说的是,咱和美国客服可是有时差的,即便如此,在非工作时间,Godaddy也会照例快速地给我解决问题,而咱们的QQ,可是让我等了好多个小时啊!这种办事效率,唉,果然要和公务人员看齐了。

这个,截止这篇文章发稿的时间位置,我新设置的记录还没有生效,期待明天有个好结果吧!

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Update 2010.4.7——清晨起来,发现解析生效,@10kn.com邮箱终于和QQ绑定了,很好很强大~

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